Our aim is to provide the best possible service to all of our clients in terms of quality, speed and efficiency.

Upon receipt of your file it is logged in and on day one allocated to the fee earner who will deal with it.

Your file is costed and the draft bill submitted for approval as soon as possible within our ten day turn around time scale.

Upon receipt of approval of the draft the bill is immediately engrossed and either returned to you for service along with your file of papers or served upon the paying party if you prefer us to deal with the negotiations on your behalf (all part of our comprehensive service and included in the agreed terms of business.)

Any offers received will be discussed with you and the appropriate advice given as to the issues involved and any potential pitfalls of proceeding to assessment.

If settlement is not achieved we will after obtaining your instructions on the Points of Dispute prepare Replies and set the matter down for hearing if no settlement can be achieved.

We will attend the detailed assessment on your behalf (unless you wish to attend yourselves) and immediately upon conclusion of the matter report back to you with the outcome.

Throughout the process we will offer advice all along the way in terms of maximising costs, appropriate offers, advice on offers received and the correct level of settlement.

It is our aim to be the best and we sincerely believe that we strive to attain that, if you are not happy with our service at any time then please tell us and we will do all that we can to resolve any difficulties that may have arisen.